AI & Organisation Design

Enterprise AI can help airlines design organisations that serve customers better

Aviation is full of tricky acronyms. Do you know your FOHE from your PSC*? Or ITCM versus TSR**? Amsterdam-based KLM has probably the hardest of all to remember. Relatively easy “Royal Dutch Airlines” is a tougher “Koninklijke Luchtvaart Maatschappij” in the original Dutch.

* FOHE = Fuel Oil Heat Exchange, PSC = Passenger Supply Channel
** ITCM = Initial …