How Can Airlines Escape the Acceleration Trap?

Avoiding the cult of agility will help airlines deliver products that are not merely great, but superb

Here is a little joke. A frequent flyer’s work is always the same – whether they are grounded due to the virus or not, they are always zooming around. Geddit!

A common complaint about the video meetings made possible by apps like Zoom is that since they hide some of people’s body language and emotional energy it is harder for colleagues to figure out wha…