New Revenue Mindset in Flight Catering

The cost-saving mindset is obsolete – earning more revenue is cheaper & easier

When I started my product development job at Qatar Airways in 2011 the first project across my desk was service trolleys. We needed this new equipment to deliver drinks, catering and duty free to passengers onboard our planes. The old trolleys were not only worn out, they were also extremely heavy – I was amazed by the Driessen Hybrite model, which was …